In an ongoing effort to protect its customers during the coronavirus pandemic, NewDay USA, a VA mortgage lender, said veterans and service members can now sign mortgage closing documents without having a notary signing agent enter their home.

The company’s new SafeClose service, which abides by the Center for Disease Control and Prevention’s (CDC) social distancing guidelines, allows notaries to verify a borrower’s signature from a safe distance outside the borrower’s home, according to a news release.

“SafeClose opens up entirely new possibilities for servicemembers and veterans who are seeking to purchase a home as well as those looking to refinance their existing VA mortgages,” said Rob Posner, founder, and CEO of NewDay USA. “This is yet another way we are making a real difference in the lives of veteran families during this critical time for our nation.”

The new release says NewDay USA’s SafeClose consists of three simple steps for each veteran customer:

  1. Loan documents are reviewed and signed electronically using the veteran’s home computer.
  2. Five main documents that will need to be signed by the veteran in the presence of a notary are delivered to their front door for signature (as long as they can be seen signing the documents).
  3. The veteran’s signature is verified and notarized at a safe distance from their front porch or outside their door.

“With SafeClose, NewDay USA is taking every possible precaution to take care of our veterans and keep them safe during the current health environment,” said NewDay USA Executive Chairman, Admiral Tom Lynch (USN, Ret.). “With our eSign capabilities, veteran borrowers can also complete almost all of their mortgage documents online, which saves time and further reduces person-to-person contact.”

The introduction of SafeClose follows extraordinary steps NewDay USA has recently taken to protect its workforce during the pandemic. Before government social distancing guidelines and shelter-in-place orders were implemented, NewDay’s senior management decided to enable company employees to securely and efficiently work from home. Currently, 90 percent of the company’s staff is working remotely.

“Before we can serve veterans and active-duty service members, we need to ensure our employees are healthy and safe,” Posner added. “By watching out for our family here at NewDay, we can continue our mission of financing the home purchases of military families and helping veteran homeowners save money by refinancing their mortgages.”

Source: NewDay USA